At Moody Depictions, we strive to provide the highest quality photography and film services. If you are not entirely satisfied with your purchase, we’re here to help.
1. Refund Eligibility
Service Cancellations: If you need to cancel a booked session, please notify us at least 48 hours in advance to be eligible for a full refund. Cancellations made less than 48 hours before the scheduled session may not be eligible for a refund.
Product Returns: If you receive a defective or damaged product, please contact us within 7 days of receiving the item to arrange for a return or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it, along with the original packaging.
2. Non-Refundable Items
Digital Products: All sales of digital products, including digital downloads and online services, are final and non-refundable.
Customized Services: Services that have been customized to your specifications are non-refundable unless there is a defect or issue with the service provided.
3. Refund Process
To request a refund, please contact us at admin@moodydepictions.com with your order details and the reason for your refund request. Once we receive your request, we will inspect the issue and notify you of the approval or rejection of your refund.
4. Approved Refunds
If your refund is approved, we will initiate a refund to your original method of payment. The time it takes for the refund 4 to 5 days to be processed may vary depending on your payment provider’s policies
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at admin@moodydepictions.com.
6. Contact Us
If you have any questions about our Refund Policy, please contact us at:
